Returns & Refunds

We want you to be completely happy with your Meade’s Coffee order. If something isn’t right, please get in touch and we’ll do our best to sort it quickly.

1. Returns Period

You have 30 days from the date you receive your order to request a return or refund.

Returns requested outside this period may not be accepted.

To be eligible for a return, items must be in the same condition in which they were received and, where applicable, in their original packaging.

2. Returns for Coffee Products

Because our coffee is freshly roasted and perishable, we can only accept returns where:

• The coffee bag is unopened and sealed
• You received the wrong product
• Your order arrived damaged
• The product is defective or compromised in quality

Unfortunately, we cannot normally accept returns of opened coffee simply because you have changed your mind or do not like the flavour.

However, if you believe there is a genuine quality issue with your coffee, please contact us. We want every bag bearing the Meade’s name to reach you exactly as it should.

3. Damaged, Incorrect or Faulty Orders

Please check your order when it arrives.

If your order is damaged, incorrect or there is a problem with the quality of your coffee, contact us as soon as possible and provide:

• Your order number
• A brief description of the problem
• Photographs, where relevant, showing the item and packaging

Once we have reviewed the issue, we will arrange an appropriate replacement or refund.

4. How to Request a Return

To request a return, please contact us through our Contact page or using the customer service email address shown on your order confirmation.

Please include your order number and the reason for the return.

Do not return an item to us until we have confirmed the return instructions.

5. Refunds

Once we receive and inspect an eligible return, we will let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow additional time for your bank or card provider to process the refund after it has been issued.

6. Replacements

If your coffee or another product arrives damaged, faulty or incorrect, we may offer to send a replacement instead of issuing a refund.

We’ll discuss the options with you so you can choose the solution that works best.

7. Return Postage

If an item needs to be returned because it is faulty, damaged or we sent the wrong product, we will provide instructions regarding the return.

For other eligible returns, the customer may be responsible for the cost of returning the item.

We recommend using a tracked postal service when returning goods, as we cannot be responsible for items that do not reach us.

8. Items That Cannot Be Returned

Unless faulty, damaged or incorrectly supplied, we may be unable to accept returns for:

• Opened bags of coffee
• Personalised or specially prepared products
• Products that have been used
• Products returned in an unsaleable condition

9. Need Help?

We’re a small business and we genuinely care about every order that leaves us.

If something isn’t right, please talk to us. We’ll always do our best to resolve the problem fairly and quickly.

Good coffee should make your day better, not give you something else to worry about.

This returns policy does not affect your statutory rights.